Refund Policy
Effective Date: June 30, 2026
At Boxy Pajama, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process.
1. 30-Day Return Window
You may return eligible items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@boxypajama.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the credit appearing on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Products that have been worn, washed, or altered.
- Items not in their original packaging or missing tags.
- Personalized or custom-made items.
- Clearance or final sale items.
- Items considered hygiene products (e.g., underwear, if applicable, once opened).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@boxypajama.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer a free replacement or a full refund, including any original shipping costs, once the damage is verified. We may provide a pre-paid return label for damaged/defective items.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@boxypajama.com.